ClickATest Assessment Services

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ClickATest OnLine Call Centre Audit test

Welcome to your ClickATest online Call Centre Audit Test. Unlike other tests you may have experienced, it is not designed show up your "good" or "bad" qualities. It’s all about you, so there are no wrong answers. Just be yourself and let the results be themselves.

This test (or group of tests if you are completing a package) is certified by the British Psychological Society (BPS) to confirm it meets all psychometric requirements for use as a psychological tool. From it, you and your employer will be able to see where your natural preferences are, the shape of your personal profile and even the direction your career might be worth taking in the future. So relax, more than a million of these tests are carried out in over 60 countries (and 55 languages) every year.

ClickATest online Call Centre Audit Test Details

A test to appraise call centre performance, with an assessment of basic skills.

  • Strength characteristics in client servicing
  • Listening skills and ability to impart information
  • Understanding and responding to callers' needs
  • Problem solving and stress tolerance
  • Efficiency in handling difficult clients
  • General communication style
  • Personal traits to enhance or impede success
  • Job role opportunities

Duration

7 – 8 minutes.

Assessment Method of Questions

24 multi-choice alternatives.

Sample reports

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