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ClickATest OnLine Call Centre Insight test

Welcome to your ClickATest online Call Centre Insight Test. Unlike other tests you may have experienced, it is not designed show up your "good" or "bad" qualities. It’s all about you, so there are no wrong answers. Just be yourself and let the results be themselves.

This test (or group of tests if you are completing a package) is certified by the British Psychological Society (BPS) to confirm it meets all psychometric requirements for use as a psychological tool. From it, you and your employer will be able to see where your natural preferences are, the shape of your personal profile and even the direction your career might be worth taking in the future. So relax, more than a million of these tests are carried out in over 60 countries (and 55 languages) every year.

ClickATest online Call Centre Insight Test Details

Scope of the online Call Centre Insight Test

SAVE £23.00. 2 reports including:

  • Call Centre Audit
  • General Questionnaire

A package to seek out the best and find the enthusiasm that builds confidence and reduces staff churn. Actively positive, features investigate:

  • Discovering a flair for the role
  • Developing and holding a positive stance
  • Promoting products and services proactively
  • Listening and responding to customer needs
  • Motivational triggers
  • Using personality to sell

Duration

7 – 8 minutes.

Assessment Method of Questions

24 multi-choice alternatives.

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