Call centre audit report
Report price: £34.00*
Description
Complete and specific appraisal of a candidate’s capability to be a call centre operator.
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Application
With the help of this psychometric report you could resolve the problem of personnel selection for call centre positions. You will learn the candidate’s traits that could be considered as strengths, and those which could be obstacles.
The report allows you to make a decision about the recruitment of a candidate to a call centre.
Information You Will Gain From This Report:
- List of candidate’s characteristics relating to the client servicing
- Levels of his/her listening skill and ability to impart information
- Whether the candidate is able to understand and respond to callers’ needs
- His/her capability to solve problems and tolerance in a stressful environment
- Candidate’s efficiency in treatment with difficult clients
- His/her general style of communication
- Traits of the candidate which are likely to impede his/her success
- Possible positions that would meet the candidate’s abilities
