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Computer Telephony Integration (CTI) Test

Our Computer Telephony Integration certification measures your knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test includes the following topics: Telephony, Administration, Applications, Architecture, Database, Disaster Recovery, Telephone User Interface, and Troubleshooting.



Scope of the online Computer Telephony Integration (CTI) Test

Administration
Operations
Traffic Analysis
Applications
Automatic Call Distribution
Fax
Interactive Voice Response
Voice Messaging
Architecture
Call Center
General
Computing
Hardware
Software
Database
Design Concepts
SQL Server
Design Concepts
Call Center
CTI
Telephony
Voice Response
Disaster Recovery
Clustering
RAID
Telco
Telephone User Interface
Prompt Phrasing
Prompting
Speech Recognition
Telephony
Interfaces
Signaling
Switching
Troubleshooting
Analog Lines
Call Center
CTI Network Architecture

Duration

40 minutes.

Assessment Method of Questions

Multiple choice questions

Each question has between 2 and 8 options out of which 1 or more may be correct.

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Related Professions

Telecommunications Specialist

Keywords

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