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Customer Assistance (Audio) Test

Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a call-center simulated scenario and reference guide.

Scope of the online Customer Assistance (Audio) Test

Scenario 1
Scenario 1
Scenario 2
Scenario 2
Scenario 3
Scenario 3


40 minutes.

Assessment Method of Questions

Multiple choice questions

Each question has between 2 and 8 options out of which 1 or more may be correct.

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