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Outbound Sales Skills Test

Our Outbound Sales Skills test measures your knowledge of sales. Designed for outbound sales professionals, this test covers the following topics: Call Control, Closing the Sale, Ethics and Integrity, Need Identification, Product Presentation, Professionalism, Returned Calls, and Time Management.



Scope of the Online Outbound Sales Skills Test

Call Control
Approach Strategy
Conversation Management
Objections
Unauthorized and/or Underage Persons
Closing the Sale
Ask for the Sale
Call Backs
Closing
Commitment
Decision Process
Ethics and Integrity
Do Not Call Requests
Negative Company/Product Publicity
Problem Resolution
Situational Awareness
Winbacks
Need Identification
Listening Skills
Opportunity Recognition
Question Management
Product Presentation
Establishing Need
Features and Benefits
Qualifying and Upselling
Professionalism
Courtesy
Humor
Irate Customers
Returned Calls
Move the Conversation Forward
Reselling
Turning Questions into Closing Opportunities
Time Management
Call Greeting/Proper Salutation
Follow-up Calls
Pre-Work
Reaching the Decision Maker/Contact Person

Duration

40 minutes.

Assessment Method of Questions

Multiple choice questions

Each question has between 2 and 8 options out of which 1 or more may be correct.

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Related Professions

Sales Professional

Keywords

outbound sales skills assessment test, outbound sales skills assessment test online, outbound sales skills test, commerce