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Technical Help Desk Test

Our Technical Help Desk test measures your knowledge of core end-user problems using common office software and hardware. Designed for experienced help desk professionals, this test covers the following topics: Computer Systems, Configuring PC Peripherals, Hardware, Help Desk Operations, Networking, PC and System Terminology, Security, Software, Troubleshooting Process, and User Problems.

Scope of the Online Technical Help Desk Test

Computer Systems
Hardware and Site Preparation
OS Software
Software Applications
Configuring PC Peripherals
External Hard Drives, NAS, and SANs
Printers and Other External Peripherals
Smartphones and Tablets
USB and HDMI Standards and Devices
Configuration Tasks
Installation and Compatibility
System Component Upgrades
Help Desk Operations
Call Tracking
Service Requests
Configuration of TCP/IP and Other Communication Protocols
IP Routing and Configuration
Installation and Configuration of Network Hardware
PC and System Terminology
Internet and Networking
Software and Hardware
Internet Access, Proxy and Socks Servers
Password Resets, User Rights, and Systems Audits
Configuration and Performance Issues
Installation and Compatibility Issues
Troubleshooting Software Problems and Applying Patches
Troubleshooting Process
Diagnostic and Repair Tools
Problem Solving Strategies
User Problems
Backing Up and Restoring Data
Common Errors
Training and Special User Needs


40 minutes.

Assessment Method of Questions

Multiple choice questions

Each question has between 2 and 8 options out of which 1 or more may be correct.

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Related Professions

Network Support Specialist, Computer End-User Support Specialist


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